Refund policy

At *Pretty Zone*, we strive to provide the best shopping experience for our valued customers. Therefore, we offer a clear and transparent return and exchange policy to ensure your complete satisfaction with your purchases. Please read the following terms carefully to understand our return and exchange policy:

#### 1. *Exchange Period:*
   - Customers can request an exchange within *2 days* from the date of receiving the order.
   - After this period, exchange requests will not be accepted.

#### 2. *Exchange Conditions:*
   - The product to be exchanged must be in its original condition, unused, and properly packaged with all accessories and documents (if any).
   - The product to be exchanged must be accompanied by the original purchase invoice or proof of purchase.

#### 3. *Exchange Process:*
   - We do not offer cash refunds for any returned products. Instead, customers can choose another product from the store of equal value or higher, paying the difference if necessary.
   - The exchange will be processed after inspecting the returned product and confirming that it meets the above conditions.

#### 4. *Non-Exchangeable Products:*
   - Some products may not be eligible for exchange due to their specific nature (e.g., personal items or perishable products). These products will be clearly indicated on the product page.

#### 5. *Shipping Costs:*
   - For exchange requests, the customer is responsible for the shipping costs of returning the product to the store.
   - The shipping costs of the replacement product will be covered by the store.

#### 6. *How to Initiate an Exchange:*
   - To start the exchange process, please contact our customer service team via [email or phone number] with your order details and a description of the product you wish to exchange.
   - You will be provided with detailed instructions on how to return the product.

#### 7. *Exchange Processing Time:*
   - After receiving and inspecting the returned product, the exchange request will be processed within *5-7 business days*.
   - The replacement product will be shipped to the address specified by the customer.

We appreciate your trust in us and always aim to provide the best possible service. If you have any further questions about our return and exchange policy, please do not hesitate to contact us.

Thank you for choosing *Pretty Zone*!